Terms of Service

Welcome to NeatDrive Cleaning Services

These Terms of Service ("Terms") govern your use of our website and services operated by NeatDrive Cleaning Services ("us", "we", or "our"). By accessing or using our website located at [website URL], you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our service.

1. Acceptance of Terms

By accessing and using NeatDrive Cleaning Services' website and booking our cleaning services, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using NeatDrive's particular services, you will be subject to any posted guidelines or rules applicable to such services.

2. Definitions

• "Service" refers to the NeatDrive Cleaning Services website accessible at [website URL] and any related services we provide.
• "User" refers to individuals or entities who access or use our Service.
• "Content" refers to text, graphics, images, music, software, audio, video, information, or other materials.
• "Booking" refers to the process of scheduling cleaning services through our website.

3. Service Description

NeatDrive Cleaning Services provides professional residential and commercial cleaning services. Our service includes but is not limited to:

• Regular residential cleaning (weekly, bi-weekly, monthly)
• Deep cleaning services
• Move-in and move-out cleaning
• Post-construction cleaning
• Commercial office cleaning
• Special event cleaning
• Carpet and upholstery cleaning

4. User Accounts and Registration

To access certain features of our service, you may be required to register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept all risks of unauthorized access to your account
• Notify us immediately of any unauthorized use of your account

5. Booking and Payment Terms

When you book a service through our website, the following terms apply:

• Booking Confirmation: All bookings are subject to availability and confirmation by NeatDrive.
• Payment: Payment is due upon completion of service unless other arrangements have been made in advance.
• Cancellation Policy: Customers must provide at least 24 hours notice for cancellations to avoid charges.
• Rescheduling: We will make reasonable efforts to accommodate rescheduling requests with at least 24 hours notice.
• Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled service may incur a fee.

6. User Responsibilities

As a user of our service, you agree to:

• Provide safe and adequate access to your property for our cleaning team
• Secure or remove any valuable or fragile items before our arrival
• Ensure that pets are secured during our cleaning service
• Be present during the cleaning service unless other arrangements have been made
• Provide access to necessary utilities (electricity, water, etc.)
• Inform us of any specific cleaning requirements, allergies, or health concerns

7. Prohibited Activities

You may not use our service for any unlawful purpose or to solicit others to engage in unlawful activities. Additionally, you agree not to:

• Use the service in any way that could disable, overburden, or impair the website
• Use any automated system to access the service
• Upload or transmit viruses or any type of malicious code
• Attempt to gain unauthorized access to any portion of the service
• Use the service for any fraudulent or misleading purpose
• Violate any applicable local, state, national, or international law

8. Intellectual Property Rights

The service and its original content, features, and functionality are and will remain the exclusive property of NeatDrive Cleaning Services and its licensors. The service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

9. Privacy and Data Collection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices. By using our service, you consent to the collection and use of information in accordance with our Privacy Policy.

10. Service Quality and Satisfaction Guarantee

We strive to provide high-quality cleaning services and offer the following guarantees:

• 100% Satisfaction Guarantee: If you are not completely satisfied with our service, contact us within 24 hours and we will return to re-clean the specific areas of concern at no additional charge.
• Quality Standards: All our cleaning professionals are trained and insured.
• Eco-Friendly Products: We use environmentally safe cleaning products when possible.
• Professional Equipment: We provide all necessary cleaning equipment and supplies.

11. Insurance and Liability

NeatDrive Cleaning Services maintains comprehensive liability insurance and worker compensation coverage. We are committed to:

• Providing coverage for damages caused by our negligence during service
• Maintaining full worker compensation for all employees
• Providing proof of insurance upon request
• Handling claims promptly and professionally

12. Disclaimers and Limitations

THE INFORMATION ON THIS WEBSITE IS PROVIDED ON AN "AS IS" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL NEATCLEAN CLEANING SERVICES, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

13. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

15. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of the Republic of the Philippines. Any disputes arising from these Terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of Iloilo City, Philippines.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

17. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

18. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.