Privacy Policy
Your privacy is fundamental to our business operations. We are committed to protecting your personal data with the highest standards of security and transparency.
Last updated: December 2024
Information We Collect
Personal Identification Information
We collect information that identifies you personally, including your full name, email address, phone number, postal address, and payment information when you request our cleaning services or create an account on our platform.
Property and Service Information
Details about your property, cleaning requirements, service preferences, scheduled appointments, and any special instructions you provide to ensure our cleaning services meet your expectations.
Technical and Usage Data
Information automatically collected when you use our website, including IP address, browser type, device information, pages visited, time spent on site, and referring website URLs for analytics and service improvement.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our cleaning services, schedule appointments, and ensure quality service delivery tailored to your specific needs.
Communication
We contact you regarding service updates, appointment confirmations, scheduling changes, billing information, and respond to your inquiries and customer service requests.
Business Analytics
We analyze usage patterns, service performance, customer satisfaction, and business metrics to enhance our operations and develop better service offerings.
Legal Compliance
We process your information to comply with legal obligations, tax requirements, financial regulations, and protect our legitimate business interests and rights.
Information Sharing and Disclosure
Service Providers
We share information with trusted third-party service providers who assist in our business operations, including payment processors, customer management systems, and communication platforms, under strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, safety, or the safety of our customers and others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with appropriate notice and continued privacy protection.
Consent-Based Sharing
We may share information with your explicit consent for specific purposes, such as referral programs, testimonials, or promotional partnerships that enhance your service experience.
Data Security Measures
| Security Measure | Implementation | Protection Level |
|---|---|---|
|
Data Encryption
|
SSL/TLS encryption for data transmission and AES-256 encryption for stored data | Maximum |
|
Access Controls
|
Role-based access, multi-factor authentication, and regular access reviews | Maximum |
|
Secure Hosting
|
Enterprise-grade cloud infrastructure with regular security updates and monitoring | Maximum |
|
Regular Audits
|
Quarterly security assessments, penetration testing, and vulnerability scanning | Maximum |
|
Staff Training
|
Regular privacy and security training for all employees handling customer data | Maximum |
Your Privacy Rights
Right to Access
You have the right to request access to the personal information we hold about you, including details on how we process and use your data.
Right to Rectification
You can request correction of inaccurate or incomplete personal information to ensure our records remain accurate and up-to-date.
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances, subject to legal and contractual obligations.
Right to Portability
You can request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
Right to Object
You can object to processing of your personal information for direct marketing purposes or legitimate interests, with certain exceptions.
Right to Restriction
You can request limitation of processing of your personal information in specific circumstances, such as while disputes are resolved.
Contact Our Privacy Team
Have questions about how we handle your personal information? Our dedicated privacy team is here to help you understand your rights and our data practices.
NeatDrive Cleaning Services
Robinsons Place Iloilo, Iloilo City, Philippines
Phone Support
+63 33 337 4477Email Privacy Team
[email protected]Business Hours
Monday-Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Please contact our privacy team using the details below to submit your request:
Email: [email protected]
Phone: +63 33 337 4477
Response Time: We will respond within 30 days of receipt